Policies & Legal

Shipping Policy

Processing & dispatch

• Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
• You’ll receive a confirmation email and, once shipped, a tracking email.

Transit times (typical)

• International: 8–12 business days (customs may add time)

Costs & duties

• Shipping is shown at checkout by destination and weight.
• International customers are responsible for any import duties, taxes, or fees in the destination country.

Failed delivery / address issues

• If a parcel returns to us due to an incorrect or unclaimed address, we can reship at cost or refund per our Refunds policy.

Refunds & Returns

Return window

You may return items within 5 days of delivery for a refund to the original payment method.

Eligibility

• Items should be in original condition with all accessories and packaging.
• We may deduct for loss in value caused by handling beyond what is necessary to evaluate the goods.
• Non-returnable unless defective: gift cards, downloadable or perishable items, and items marked final sale.

How to start

Start a return (RMA)

1. 1Access the refund page using the button above, or through the confirmation email you’ll receive once your product has departed for delivery.
2. 2Fill in the required information and reason for your return, then wait for our approval (1–2 business days).
3. 3Once your request is approved, you’ll receive a follow-up email with all necessary return instructions.

Return shipping & fees

• If we made a mistake (wrong/defective on arrival), we cover return shipping or offer a free replacement.
• Change-of-mind returns: you pay return shipping. Outbound shipping isn’t refunded unless required by law.
• EU buyers: for distance sales we refund the item price and any standard outbound delivery cost paid (if any). You may be responsible for return postage.

Exchanges & exceptions

Exchanges are handled as a return plus a new order, or a direct swap when practical. Parcels returned due to an invalid address or unclaimed delivery can be reshipped at cost or refunded minus shipping.

Limited Warranty

{{STORE_NAME}} products include a 1-month limited warranty covering manufacturing defects under normal use.

What’s covered

• Manufacturing or assembly defects during normal, intended use.
• Our remedy: replacement or refund of the purchase price, depending on the case.

What’s not covered

• Accidental damage, misuse, neglect, modifications, or unauthorized repairs.
• Cosmetic wear, consumables, or liquid damage.

How to claim

1. 1Access the refund page using the button above, or through the confirmation email you’ll receive once your product has departed for delivery.
2. 2Fill in the required information and reason for your return within 5 days after delivery, then wait for our approval (1–2 business days).
3. 3Once approved, you’ll receive an email with all necessary return instructions.

Privacy Policy

What we collect

• Account and order info (name, email, address, items purchased).
• Basic analytics (page views, device type, approximate region).
• Support communications you send us.

Why we use it

• To fulfill orders, provide support, prevent fraud, and improve the site.
• With consent, to send updates or promos (you can unsubscribe anytime).

Retention & sharing

• We keep data only as long as needed for the purpose collected or as required by law.
• We share with essential processors (payments, shipping, analytics). We don’t sell personal data.

Your choices

• Manage cookies: see our Cookie Policy.
• California: Do Not Sell/Share.
• Request access/deletion: contact {{SUPPORT_EMAIL}}.

Terms & Conditions

Who we are

{{COMPANY_NAME}} (“we”, “us”, “our”). Registered address: {{ADDRESS}}. Contact: {{SUPPORT_EMAIL}}.

Orders & acceptance

• By ordering, you confirm you can enter into contracts and your details are accurate.
• An order is an offer to buy. We may reject or cancel due to suspected fraud, errors, or unavailability (a full refund is issued if payment was taken).

Prices, currency & taxes

• Prices are shown in the site currency. Your checkout price applies to your order.
• Taxes and shipping are calculated at checkout; international buyers are responsible for duties/fees in their country.

Shipping & delivery

• We ship to the address provided. Risk of loss passes on delivery. Timelines are estimates.
• If a parcel returns due to an incorrect or unclaimed address, we can reship at cost or refund per our Refunds section.

Use of the site

• All site content is owned by or licensed to us and protected by IP laws.

Limitation of liability

To the extent permitted by law, our total liability for any claim related to your purchase or use of our products or site won’t exceed the amount you paid for the order giving rise to the claim. We aren’t liable for indirect or consequential losses where not prohibited.

Governing law & disputes

These terms are governed by the laws of {{COUNTRY}}. We encourage informal resolution—please contact us first. If unresolved, either party may bring a claim in the courts of {{COUNTRY}} or your local small-claims court where permitted.

EU consumers: ODR platform: ec.europa.eu/consumers/odr.

Promotions & giveaways

Promotions/giveaways are subject to additional terms posted with each offer.

Changes

We may update these policies. Changes apply to future purchases. The “Last updated” date appears at the top of this page.

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